Phone Triage Services
Client Testimonials

  • “Hospice On Call has reduced the number of calls that reach my on call staff which has helped me reduce overtime costs as well as eliminate burnout. They do a great job with our patients and if there is ever a problem they resolve it to my satisfaction, usually the same day.”

    Hospice Manager
    Illinois

  • “Hospice On Call is very thorough, when they triage a clinical matter they call the patient back in an hour to make sure the needs of that patient have been met. Their customer service and follow up are great, if I ever have a question they respond right away and take care of business. I also like the fact that all the calls are recorded and available for me to listen to so I can hear for myself what has happened on any particular call. This helps me not only to keep up on what happens after hours but manage my staff more effectively.”

    Area Director of Hospice Operations
    Texas

  • “I appreciate that our patients and their families experience seamless service when our office is closed. Hospice On Call answers the phone with our name and they are able to provide the same information we would since they have access to our electronic medical records.The Hospice On Call nurses are knowledgeable and their management is always responsive to our needs.”

    Director of Hospice
    Ohio

  • “We are very happy with Hospice On Call. Their staff are kind, concerned, and considerate. They triage our calls well and are extremely professional with our staff, patients, facilities and families.”

    Hospice Clinical Manager
    Texas

  • “Hospice on Call is an asset to us because, in addition to taking care of our patients, they give us a complete picture of what transpired while our office was closed and we use their end of shift reports to drive the care we provide the next business day. They are also very flexible and if we have an emergency and need to close our office they are ready at a moment’s notice to take our calls. Their customer service is first rate and if there is ever an issue it is resolved immediately, and with certainty as all the calls are recorded. If a family should misinterpret anything because of being in a stressful situation we always know exactly what was said.”

    Director of Hospice Services
    New Jersey

TELEPHONE TRIAGE SERVICES FOR HOME CARE

YOUR TRUSTED SOURCE FOR ON-CALL AND AFTER HOURS TELEPHONE TRIAGE SERVICES FOR HOME CARE AGENCIES

Hospice on Call is the Nation’s leading provider of on-call and after hours telephone triage for home care agencies. Our team is prepared to serve your home health patients. We can place prescription refill orders, process durable medical equipment requests, advise on symptoms, and conduct information regarding referrals and lab results.

Top Rated Telephone Triage Services for Home Care

Telephone Triage for Home CareWe support your staff by eliminating their involvement in non-clinical calls and successfully triaging many clinical calls without contacting your busy on call staff. When it is necessary to contact your staff we can do so with a phone call or a HIPAA compliant text. Reduce burnout and optimize human resource utilization by taking the burden of after hours responsibility off your staff.

Your primary concern is the care and well being of your patients. Let Hospice On Call help you provide care that is professional, compassionate, and affordable. Your patients, families, and facilities will be pleased with the knowledge that a trusted professional is only a phone call away.

Hospice On Call provides seamless, reliable, consistent care. Our care is designed with input from our clients to meet their needs. Each Hospice On Call partner has their own toll free number which is coded with a caller ID so your callers are greeted by us with your organization’s name. Our staff are trained according to your custom protocols so that your patients are served exactly as you would serve them yourself.

Benefits of our Telephone Triage Services for Home Care include:

  • Continuous, transparent care for your patients and their families. We follow your direction and procedures. A seamless transition in transfer of calls means your clients will always have someone available to answer their questions.
  • A decrease in staff “burn out” rates. Taking the burden of on-call responsibility from your staff increases morale and overall employee satisfaction, without compromising quality.
  • A reduction in the number of crisis visits. Our calm, confident expertise helps educate your patients and their families, and can provide the phone triage care that often eliminates the need for home visits.

For questions or information on pricing call 1-773-661-1776 or send us an email by clicking here.