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NHPCO

We would like to share something from the NHPCO communities discussion written by Jennifer Kennedy, Director, Regulatory and Compliance NHPCO…

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August 27, 2015 Leave a commentNewsBy Francis Zepeda

Hospice Advisors Case Study

Hospice On Call has been mentioned in a Hospice Advisors case study, Strengthening the Core, which speaks about avoiding staff burnout. It can be found here.

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May 8, 2015NewsBy Francis Zepeda

“Hospice On Call has reduced the number of calls that reach my on call staff which has helped me reduce overtime costs as well as eliminate burnout. They do a great job with our patients and if there is ever a problem they resolve it to my satisfaction, usually the same day.”

Hospice Manager
Illinois
“Hospice On Call is very thorough, when they triage a clinical matter they call the patient back in an hour to make sure the needs of that patient have been met. Their customer service and follow up are great, if I ever have a question they respond right away and take care of business. I also like the fact that all the calls are recorded and available for me to listen to so I can hear for myself what has happened on any particular call. This helps me not only to keep up on what happens after hours but manage my staff more effectively.”

Area Director of Hospice Operations
Texas
“I appreciate that our patients and their families experience seamless service when our office is closed. Hospice On Call answers the phone with our name and they are able to provide the same information we would since they have access to our electronic medical records.The Hospice On Call nurses are knowledgeable and their management is always responsive to our needs.”

Director of Hospice
Ohio
“We are very happy with Hospice On Call. Their staff are kind, concerned, and considerate. They triage our calls well and are extremely professional with our staff, patients, facilities and families.”

Hospice Clinical Manager
Texas
“Hospice on Call is an asset to us because, in addition to taking care of our patients, they give us a complete picture of what transpired while our office was closed and we use their end of shift reports to drive the care we provide the next business day. They are also very flexible and if we have an emergency and need to close our office they are ready at a moment’s notice to take our calls. Their customer service is first rate and if there is ever an issue it is resolved immediately, and with certainty as all the calls are recorded. If a family should misinterpret anything because of being in a stressful situation we always know exactly what was said.”

Director of Hospice Services
New Jersey