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“Hospice On Call has reduced the number of calls that reach my on call staff which has helped me reduce overtime costs as well as eliminate burnout. They do a great job with our patients and if there is ever a problem they resolve it to my satisfaction, usually the same day.”
“Hospice On Call is very thorough, when they triage a clinical matter they call the patient back in an hour to make sure the needs of that patient have been met. Their customer service and follow up are great, if I ever have a question they respond right away and take care of business. I also like the fact that all the calls are recorded and available for me to listen to so I can hear for myself what has happened on any particular call. This helps me not only to keep up on what happens after hours but manage my staff more effectively.”
“I appreciate that our patients and their families experience seamless service when our office is closed. Hospice On Call answers the phone with our name and they are able to provide the same information we would since they have access to our electronic medical records.The Hospice On Call nurses are knowledgeable and their management is always responsive to our needs.”
“We are very happy with Hospice On Call. Their staff are kind, concerned, and considerate. They triage our calls well and are extremely professional with our staff, patients, facilities and families.”
“Hospice on Call is an asset to us because, in addition to taking care of our patients, they give us a complete picture of what transpired while our office was closed and we use their end of shift reports to drive the care we provide the next business day. They are also very flexible and if we have an emergency and need to close our office they are ready at a moment’s notice to take our calls. Their customer service is first rate and if there is ever an issue it is resolved immediately, and with certainty as all the calls are recorded. If a family should misinterpret anything because of being in a stressful situation we always know exactly what was said.”
Hospice on Call is the Nation’s leading provider of on-call and after hours telephone triage services for hospice organizations
Our top rated hospice telephone triage service offers a multi-faceted approach to care, including coverage during business hours for meetings or emergencies, pro-active comfort calls to high acuity patients, welcome calls for new admissions, a check in call one hour after triaged clinical calls, and pain assessment calls. We offer daily end of shift reports, documentation directly to your electronic medical record, and of course HIPAA compliancy.
Hospice On Call supports your staff by eliminating their involvement in non-clinical calls and successfully triaging many clinical calls without contacting your busy on call staff. When it is necessary to contact your staff we can do so with a phone call or a HIPAA compliant text. Reduce burnout and optimize human resource utilization by taking the burden of after hours responsibility off your staff.
Your primary concern is the care and well being of your patients. Let Hospice On Call help you provide care that is professional, compassionate, and affordable. Your patients, families, and facilities will be pleased with the knowledge that a trusted professional is only a phone call away.