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Our unique blend of professional staff, custom protocols, and an internet based phone system enable us to serve our clients with maximum efficiency. We are partnered with over 40 offices of 17 organizations coast to coast with a combined census of over 2,200 patients.
Hospice On Call delivers value by linking compensation to census. Quality, value, and above all the kind of care that you yourself would deliver to your patients are the hallmarks of Hospice On Call.
Hospice On Call provides highly trained professional phone assistance for your patients and their families. When your patients call you for help, a smooth, seamless transition directly to Hospice On Call triage services handles needs expertly and efficiently. We work with you behind the scenes to provide dependable, continuous after hours phone triage service for your patients and their families. No more scheduling conflicts or last minute changes. You will always be confident knowing your patients and their loved ones will find a caring, competent professional to help, just a phone call away.
Hospice On Call provides highly trained professional phone assistance for your patients and their families. When your patients call you for help, a smooth, seamless transition directly to Hospice On Call triage services handles needs expertly and efficiently.
We provide seamless, reliable, consistent care. Care designed with input from our clients to meet their needs. Each Hospice On Call partner has their own toll free number which is coded with a caller ID so your callers are greeted by us with your organization’s name.
“The Hospice on Call team is great to work with. We have partnered on several projects and their telephone triage services are second to none!”
Hospice Business Consultant, Michigan
Hospice On Call works with you behind the scenes to provide dependable, continuous after hours phone triage service for your patients and their families. No more scheduling conflicts or last minute changes. You will always be confident knowing your patients and their loved ones will find a caring, competent professional to help, just a phone call away.
“Hospice On Call is a wonderful addition to our hospice team. I can sleep soundly knowing our patients will be taken care of appropriately, by trained staff, should they need to call. They are customer service centric, great communicators and, should we ever have questions or concerns, there is always a timely response.”
Vice President of Hospice, Maryland
“Hospice On Call has reduced the number of calls that reach my on call staff which has helped me reduce overtime costs as well as eliminate burnout. They do a great job with our patients and if there is ever a problem they resolve it to my satisfaction, usually the same day.”
“Hospice On Call is very thorough, when they triage a clinical matter they call the patient back in an hour to make sure the needs of that patient have been met. Their customer service and follow up are great, if I ever have a question they respond right away and take care of business. I also like the fact that all the calls are recorded and available for me to listen to so I can hear for myself what has happened on any particular call. This helps me not only to keep up on what happens after hours but manage my staff more effectively.”
“I appreciate that our patients and their families experience seamless service when our office is closed. Hospice On Call answers the phone with our name and they are able to provide the same information we would since they have access to our electronic medical records.The Hospice On Call nurses are knowledgeable and their management is always responsive to our needs.”
“We are very happy with Hospice On Call. Their staff are kind, concerned, and considerate. They triage our calls well and are extremely professional with our staff, patients, facilities and families.”
“Hospice on Call is an asset to us because, in addition to taking care of our patients, they give us a complete picture of what transpired while our office was closed and we use their end of shift reports to drive the care we provide the next business day. They are also very flexible and if we have an emergency and need to close our office they are ready at a moment’s notice to take our calls. Their customer service is first rate and if there is ever an issue it is resolved immediately, and with certainty as all the calls are recorded. If a family should misinterpret anything because of being in a stressful situation we always know exactly what was said.”
